Specifically, Marty and Pamela discussed sites such as Yelp and TripAdvisor and why businesses need to also monitor blogs and social media channels for mentions of their restaurant or golf course. Marty also shared his own experiences working with craft beer and golf clients at Bad Rhino.
You can find the podcast here, and you can also listen to the interview below. For more information on Pamela Herrmann, as well as a full archive of her previous podcasts, visit www.theparagoneffect.com/podcast.
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BONUS: Bad Rhino Interview with Author Pamela Herrmann – The Customer Manifesto